About Us

Integrated Quality Management System


DOMESCO Medical Import-Export JSC specializes in manufacturing, trading pharmaceutical products, supplement foods and bottled water, ... to serve people’s health. All Company staves are jointly creative in meeting the needs of the customers, improving efficiency of energy use, minimizing impacts on environment, occupational safety and health. 

Company has set up the policy: “High quality – high effectiveness is DOMESCO’s goal”; this policy set up by General Director, which means « Quality - Effectiveness must come first ».  All DOMESCO’s staves must fulfil their tasks as well as be incessantly creative in the following activities:
      ● Improving management so as to  increase productivity – quality and competitiveness

      ● Improving product’s quality through the development of creative advanced technology along with knowledge intensive difference to be advantages.  

      ● Effective use of energy – minimize factors that may cause disadvantages for environment, occupational safety and health, welfare for labour and community. 

      ● Comprehensive costs reduction in all activities through consciousness, practical actions in each work including purchase of materials, goods, equipments, efficient use of resources, environmental protection.

      ● Giving prominence of DOMESCO trademark value through specific cultural identity under the frame work of law and business ethics.

So as to attain this, all Company’s staffs has committed:

* Complying with the Statutory and Regulatory requirements on product’s quality, food safety, effective energy, environmental protection, safety and occupational health for staves as well as community.

* Management has committed to provide all information, resources so as to apply, maintain and improve the quality management system ISO 9001:2015, energy management ISO 50001:2011, environment management ISO 14001:2010 / ISO 14001:2004, OHSAS 18001:2007, ISO 17025:2005 and systems GPs (GMP WHO, GSP, GLP, GDP, GPP)... in order to achieve its objectives.

* Continuously improving the Company’s competence through applying advanced technology, investing, improving equipment in the direction of enhancing quality, food safety, efficient use of energy and environmental friendliness in order to meet the increasing needs of the customers.

* Education and training with a variety of forms, such as instructing, explaining, introducing to staves and putting policies in conspicuous places in Company have led all Company’s staffs understand and remember the policy  as a guideline in work.

* This policy is peridically considered in management review meetings in conformity with the changes of sale environment.

Demand and expectation of society and market has provided the quality issues, increasing responsibility for society and environment together with sustainable development and integration of the country. Because DOMESCO Medical Import Export JSC has been aware of those challenges and difficulties, Company has outlined the quality management program, including ISO, GPs, HACCP, ect. since 2001. This program has helped DOMESCO confirm its solid position on the market.

To succeed in the building of system, at first, Company has taken ISO 9001:2008 as a standard for assessment. From that, Company itself has registered Certificate of Announcement of standard conformity TCVN.
With the policy “Quality – High effectiveness is DOMESCO’s goal”, all staves determine to improve management, technique, diversify items to raise product’s quality and help Company affirm product’s quality in the pharmacy field through applying GMP-WHO as a basis to build modern manufactured systems; Quality Control System is independent, close & effective, equipped by many modern facilities; Company’s staffs are trained both GMP-WHO/ ISO/TQM.

Besides, the establishment of QCC groups to resolve promptly any quality problems, potential risks is considered as a foundation for maintenance & successful implementation of «Good Manufacturing Practices» as recommended by the World Health Organization - WHO. For such development, the Company built Quality Control Department with modern instruments that has met GLP and ISO/IEC 17025 and provides accurate and timely information on quality. In addition, scheme «Good Storage Practices» has been built, certified and maintained to fulfil at Company’s warehouse. 
With the staffs who are young, self-motivated and creative along with developing quality system; every year, the staves has proposed many initiatives and improvements to optimize working process, minimize wasteful cost,  contribute to raise product’s quality, reduce price in order to meet the demand of the DOMESCO’s customers. Both of them are indispensable elements to help DOMESCO advance, affirm position in the field of human healthcare.
Beside production & business, responsibility for society, environment, labour’s health are also highly appreciated. Therefore, Company has always found the ways to reduce disadvantages that affect to environment,  occupational health and safety by integrating environment management system ISO 14001:2004, Occupational Health and Safety OHSAS 18001:2007 and Energy Management Systems ISO 50001:2011 into quality management system that is being maintained and developed.
Along with self-motivated awareness and non-stop creation,  innovation and improvement for the purpose of providing timely and quality products to customers, DOMESCO has deployed to apply: « Good Distribution Practices – GDP » and « Good Pharmacy Practices – GPP » for distribution network in the country so as to raise product’s quality that  can prevent diseases and meet the increasing needs of the customers with reasonable prices, contribute to fulfil the last stages of System cGMP. All of them are to assert : «Quality makes confidence » and all of the company’s employees are always enthusiastic for responsibility and consumer confidence.

Quality System of the Company has obtained:
     Certificate ISO 9001:2008 issued by DET NORSKE VERITAS CO.

Certificate ISO 50001:2011 issued by Vietnam Cerification Services (Quacert) –
Directorate for Standards, Metrology and Quality

Certificate ISO 14001:2004 issued by Vietnam Cerification Services (Quacert) –
Directorate for Standards, Metrology and Quality


Certificate ISO/IEC 17025:2005 issued by Bureau of Accreditation -
Ministry of Science and Technology 

Certificate OHSAS 18001:2007 issued by Vietnam Cerification Services (Quacert) –
Directorate for Standards, Metrology and Quality.

Certificate of 03 factories Non-Betalactam, Cephalosporin, Penicillin obtaining Good Manufacturing
Practices as recommended by the World Health Organization in 2011 
(GMP – WHO).
(Decision on Certificate Validity Extension)

 Certificate of Herbal Factory of DOMESCO Medical Import Export Joint Stock Corp. obtaining Good Manufacturing Practices as recommended by the World Health Organization in 2011 (GMP – WHO).
(Decision on Certificate Validity Extension)

Certificate Good Storage Practices (GSP) at Branch 2 – DOMESCO Medical Import Export Joint Stock Corp.
(Decision on Certificate Validity Extension)

Certificate Good Storage Practices (GSP) at Can Lo Industrial Zone –
DOMESCO Medical Import Export Joint Stock Corp.

(Decision on Certificate Validity Extension)

Certificate Good Distribution Practices (GDP) – DOMESCO Medical Import Export Joint Stock Corporation.

Asia Pacific Quality Award (2002).


DOMESCO has constantly strived for above results; In addition, Company has gradually attempted to improve so as to join into integrated economy of AFTA – APEC – WTO. In order to have a stable position and enhance competitive competence in all production and business activities, Company has always created specific action programs from building strategies, including specific functional strategies. All strategies are understood, applied from the top leader to all members in the organization.

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